Our Commitment to Quality Service

The Authority is committed to providing a quality service to all our customers.

As part of this commitment, the Authority operates a complaints procedure that may be availed of by customers who feel that they may not have been treated adequately, courteously or fairly in their dealings with the staff of the Authority.

Complaints may be made in writing to:

The Regulatory Manager,
National Roads Authority,
St. Martin’s House,
Waterloo Road,
Dublin 4.

Or by email for the attention of the Regulatory Manager at info@nra.ie

All complaints will be dealt with fairly, efficiently and confidentially and will be responded to following full and careful consideration of the nature and extent of the complaint.

Complaints received by the Regulatory Manager will be:

• Acknowledged in writing within 5 working days. The acknowledgement letter will indicate the name and telephone number of the person dealing with the matter.
  
• Responded to within 20 working days (if this is not possible an interim reply will be issued within the 20 working days explaining the up-to-date position).
  
• Responded to using plain language.

Please note: The National Roads Authority’s remit relates exclusively to the network of national roads.  Any enquiries, comments or complaints concerning the day-to-day function of traffic management, road maintenance or other local operational issues relating to national roads should be addressed in the first instance to the relevant local authority.

Please click here for the Authority's Customer Charter 2007-2010

Please click here for the Authority's Customer Action Plan 2007-2010